MOON Subscription FAQs

• How do I become a subscriber?

  When placing an order, you must select the "Subscribe" option on the product page.

• How is my subscription sent?

  Your subscription will be sent using our standard shipping partners. We recommend that the delivery address that you use is where you will most likely be during business hours. If you are working full time you may opt for the box to be delivered to your work, or else if someone is available to receive your package at home you can opt for that as well.

• What happens if I am not at home / not available during the delivery time?

  If you are not at home during the delivery time, our delivery instructions are to 'leave in a secure place out of the weather'. However, kindly understand that this is done at the postage worker's discretion - if they believe there is a safe place such as in your letterbox they will leave it there otherwise they will leave a card instructing you to pick it up from the post office.

• How do I know where my subscription order is? How do I track my box?

  The moment we start dispatching boxes from our external warehouse we will notify you via email with your tracking number.

• When will my subscription be sent?

  Your subscription will be sent on the same date every 30 days / 60 days / 90 days (depending on what frequency you have chosen).

• How can I change my payment method?

  You can do so by going to My Account → Manager Subscription → Billing Information.

• How do I change my delivery address?

  You can change your delivery address in the to My Account → Manager Subscription → Subscription → Edit.

• Where is subscription available?

  Subscription is available to all countries we currently ship to.

• If I am from the US and I order via express shipping, will this apply to all future subscription orders?

  No, express shipping will only apply to your first order. All subsequent recurring orders will be sent via normal shipping.

• How can I cancel my subscription?

  You cancel your subscription at any time, however please note that if it is within 48 hours of your next billing date it is too late to cancel your next order. Therefore we will bill and ship your next order but every subsequent order after that will be cancelled.

• Can I pause my subscription?

  Yes, you can pause your subscription in the My Account section of our website. Please note: if it is within 48 hours of your next billing date it is too late to pause your next order. Therefore, we will bill and ship your next order but every subsequent order after than will be paused.

• Can I schedule the delivery?

  No, it is not possible to schedule your delivery. Your order will be shipped on the calendar date that you originally ordered and delivery time may vary month on month.

• How do I add more products or change my subscription products?

  It is possible to change your subscription products or add more products to your subscription. Go to your Account, “Manager Subscription”.

• What is the max number of units I can get in my subscription?

  You can add as many units as you would like.

• Can I apply a promo code on my subscription?

  You can benefit of 10% discount with our subscription. Unfortunately, this cannot be combined with any other promotion or offer.

• How to cancel and refund an order?

  Order can be cancelled, paused or refunded via Shopify RechargeApp. Please reach out to support@moonoralcare.com to process it for you.